Frequently Asked Questions

What is a Notary Public?
A Notary Public is an official of integrity appointed by state government —typically by the secretary of state — to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents. These official acts are called notarizations, or notarial acts. Notaries are publicly commissioned as “ministerial” officials, meaning that they are expected to follow written rules without the exercise of significant personal discretion, as would otherwise be the case with a “judicial” official.
What Does A Notary Do?
A Notary's duty is to screen the signers of important documents for their true identity, their willingness to sign without duress or intimidation, and their awareness of the contents of the document or transaction. Some notarizations also require the Notary to put the signer under an oath, declaring under penalty of perjury that the information contained in a document is true and correct. Property deeds, wills and powers of attorney are examples of documents that commonly require a Notary.
Do you have a location I can come to?
Yes, we are located at 300 E Business Way Ste 200 Cincinnati, Ohio 45241
What are your hours of operation?
We are open MONDAY-FRIDAY from 7:00 AM to 7:30PM EST; SAT 7:00-4:00 PM; Closed on Sundays. Customer Service is available MON-SAT 7:00AM-7:30PM EST and Saturdays 7:00-4:00 PM How far in advance must I schedule an appointment for general notary services? We ask that you schedule an appointment 24 hours in advance, however we do our best to accommodate last minute and same day appointments. Note: Last minute appointments will have a surcharge applied to them.
How far in advance must I schedule a Loan Signing Appointment?
Loan Signings must be scheduled NO LATER than 24 hours in advance. Large groups who are in need of fingerprinting services must schedule an appointment at least 48 hours in advance. Individuals can make an appointment the same day.
What if I need to cancel my appointment?
All loan signing appointments must be canceled within 48 hours of the scheduled appointment. Appointments that are made within 24 hours and are cancelled will be charged the entire fee.Fingerprinting appointments will also be charged the entire fee if cancelled within 24 hours or the same day of the appointment. General mobile notary appointments made the same day must be cancelled within fours of the scheduled appointment. There is 50% surcharge of any appointment that is cancelled after four hours. If the appointment is re-scheduled for a later date, there will be no surcharge.All cancelations must be done by email and sent to [email protected].
What areas do you service?
Remote Online Notary Services, Background Checks ; Translation services, I-9 verifications and Apostille Services are all available nationwide. Fingerprinting services are currently available in southern Ohio only. Additional fees may apply if the notary has to travel to a remote or rural area or areas that are out of the normal service area.
How much do you charge for your services?
Our fees are based upon the service being requested, your location and the availability of loan signing agents as well as mobile notaries. Please feel free to call 1-833-866-NOTARY. You can also email us at for additional questions at [email protected].com
When is payment do and what forms of payment do you accept?
Payment for same day services are due when service is rendered and can be paid in advance via invoice or a payment link. We accept all major debit and credit cards, and upon request will provide an invoice for customers requesting mortgage closings and mobile background check services.Additional Fees may apply for inclement weather, excessive long lines, last minute or rushed deliveries including last minute requests for services.
How soon can you get here?
All Loans signings must be requested at least 24-48 hrs in advance. General mobile notary appointments can be requested the same day however we ask that appointments be made at least two hours in advance of actual requested time.
What if one of your loan signing agents or mobile notaries makes a mistake?
Any errors or omissions incurred by one of our professionals will be corrected free of charge.
What is a mobile notary and why do you charge more than my banks notary?
A mobile notary is someone who is certified to perform notarial acts and travels to the client.The mobile notary fee is largely based on the travel fee, which is why it is more expensive than a notary that you find at a bank or another venue.
What is an Apostille?
An apostille is a certificate that is used to authenticate the origin of a public document. An apostille is required and can only be used for countries that are members of the Hague Convention of 1961.
What if my country is not apart of the Hague Convention? How do I authenticate my documents then?
If your country is not a member of the Hague Convention 1961, then your documents must be authenticated by the United States Embassy in Washington DC. The Go To Notary can process your documents for you and get the authentication that you need.
Where do I go to find out if my country is a member of the Hague Convention?
You can go to the homepage here on www.thegotonotary.com and click on the Our Services Tab and choose the Apostille and Embassy Services link on this page www.hcch.net. This is where you can find a list of the current countries who are apart of the convention and those who are not.

Contact Us

Capability Statement

See Statement